Help

If you are looking for a product that is not listed on our website, then we would like to be able to help. With 35 years of Christian retailing experience behind us, there are many avenues that we can explore to track down that elusive product. What's more, there is no charge for this service.

Just phone us on +44 (0)20 8769 8588 with the details of what you are looking for and we will do our best to track it down. Alternatively, send us an email.

If you have any questions about this website that we have not addressed below, or if you are experiencing any problems, technical or otherwise, and would prefer to speak to someone about it, please phone our website manager, Dave Lock, on +44 (0)20 8769 8588 or send him an email.

Who is behind this site?
Manna Christian Centre is an independent Christian bookshop based in Streatham, South London in the United Kingdom.

Our address is:

Manna Christian Centre
147-149 Streatham High Road
London
SW16 6EG

Registered Office
Manna Christian Centre
Simpson Wreford & Co
Wellesley House
Duke of Wellington Avenue
Royal Arsenal
London
SE18 6SS

Registered in England Company No: 3699521
Registered Charity No: 1092654

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How do I buy on-line?
Use the search facilities to locate the product you require. Then click on the 'Buy' button and make sure you select the quantity of the item you require. If you make a mistake or are not sure if you got it right or not, call us on +44 (0)20 8769 8588 or send an e-mail to us. and a human being will get back to you.

Please be reassured that human beings run this site. If something does not look right to us, we check first rather than apologise later.

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Is it safe to use my credit card on the site?
It is as safe as it could be. We use an encryption program (Secure Socket Layers, or SSL) to make placing card numbers safe. It is certainly more safe than handing your credit card to a waiter in a restaurant. We do not store your card details so they aren't available to be taken by anyone.

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Can I talk to a human being?
Yes of course you can. Telephone +44 (0)20 8769 8588 during normal office hours 09:45 - 17:45 GMT or send an e-mail to us. Someone will able to help you on either route.

If you are phoning from outside the UK, first dial your international dialling sequence followed by 44 for the UK and then the number above without the leading 0.

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I am a Customer Loyalty member, can I still get discount?
As a Customer Loyalty Members you will receive a 10% discount on all our products if you hold a current loyalty card.

If you do not see your discount appear when your order is calculated, please send an e-mail to us. Alternatively you can telephone +44 (0)20 8769 8588 during normal office hours 09:45 - 17:45 GMT.

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Will you charge me for the goods as soon as I place my order?
No not at the time of ordering - we only collect your chosen method of payment.

We will only debit your card when we are ready to send the goods to you. In this way we ensure we only charge you for the goods we despatch.

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Can I just ask a question without purchasing any goods?
Of course you can. Fill in the boxes below, press OK and we will get back to you as soon as possible.

Your Name* Please enter your name
E-mail* Please enter your e-mail address
Type of Item
Title
Author / artist
Publisher
Other details
Please add any further information which may help us to find the item.
Send your enquiry
  Items marked * are required

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What happens if the goods arrive damaged?
The standard conditions of purchase always apply and we will happily replace any damaged or faulty goods. We may ask you to return the damaged goods but we will give you instructions at the time of your query.

If it is our fault that the goods have become damaged, we will refund the postage as well.

Any refunds will only be made to the card holder who ordered the goods and will be electronically processed. In all queries of this nature please quote your Manna Christian Centre Order / Reference Number, which was given to you upon placing your order.

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What is your returns policy?
At Manna Christian Centre we want you to be delighted every time you shop with us. If for any reason you are unhappy with the goods that we sent to you, return them in their original condition within 30 days, stating why you are not satisfied and we will issue a full refund for the price of the item.

We will also be happy to refund the delivery charge if the return is as a result of our error.

This does not affect your statutory rights.

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What forms of payment do you accept?
We are happy to process orders using the following credit or debit cards: Visa, Visa Electron, Visa Delta, Solo, MasterCard.

Postal Orders in Great Britain Pounds Sterling (GBP) or cheques in Great Britain Pounds Sterling (GBP) and drawn on a UK bank will also be accepted.

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Can I check the progress of my order?
On-line checking or an order's status will be introduced soon but until then you may telephone +44 (0)20 8769 8588 during normal office hours 09:45 - 17:45 GMT or send an e-mail to us.

You can confirm that your order has been accepted by clicking on the My Order button at the top right of any of our pages.

Enter your tracking code e-mailed to you with your order confirmation.

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What is your privacy policy?
Manna Christian Centre has long acknowledged the need for integrity when handling personal details of its customers. We will not sell or make available your details to a third party for whatever reason.

We also make sure that details about yourself are held securely and are not accessible to others.

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How will I know you have received my order?
When you place an order you are required to give us an e-mail address and, assuming you have typed it in correctly, you will get a confirmation in your mailbox.

Should you not receive this then please telephone +44 (0)20 8769 8588 during normal office hours 09:45- 17:45 GMT or send an e-mail to us.

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